Frequently Asked Questions
Everything you need to know about your second skin.
How do I find my perfect fit?
We recommend checking our detailed Size Guide located on each product page. Our fabrics are designed with high elasticity to provide a 'barely-there' feel, so if you are between sizes, we suggest sizing down for a snugger fit or sizing up for added comfort.
What is your return policy for undergarments?
For hygiene reasons, we only accept returns on unworn items in their original packaging with all tags attached within 30 days of purchase. Please note that opened packages of briefs or thongs cannot be returned.
How should I care for my NAKED Underwear?
To maintain the integrity of the delicate fibers, we recommend machine washing on a cold, gentle cycle inside a mesh laundry bag. Avoid tumble drying and bleach; instead, lay flat to dry in the shade.
When will my order arrive?
Standard shipping typically takes 3-7 business days within the continental US. Once your order is dispatched, you will receive a confirmation email with a tracking link to monitor your delivery.
Are your materials sustainably sourced?
Yes, we prioritize the planet. Our signature collections are crafted from OEKO-TEX certified MicroModal and recycled nylon, ensuring that your comfort doesn't come at the cost of the environment.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated automatically at checkout.